Ask for your stay in Marrakech

Questions to organize your stay in Marrakech

At Tigmiza


  • How many people can occupy a room?
    Our 10 suites and nos 3 lodges all have a large double bed. If you want, you can request an extra bed in our room. Our 14 luxury villas can accommodate families (2 adults and 2 children). The first floor is reserved to parents, the ground floor has an alcove with a bed (140x200), toilet and independent bathroom.

  • Do you provide a cot ?
    Yes, absolutely, simply make the request when booking. Cots are available and free of charge.

  • Do the rooms have a safe?
    All our rooms have a private safe to put your valuable assets.

  • Do you have smoking rooms?
    It is not possible to smoke inside your room however you can smoke freely in outdoor space.

  • What is the difference between villas and lodges?
    Lodges have an area of 80 m2 while the villas is 150 m2. Lodges are hidden in the bamboo grove close to the main pool of the hotel. The villas are grouped in "village." Lodges feature a private terrace while each villa has a private pool plus a terrace and private garden. 

  • Are the rooms accessible to people with disabilities?
    All our rooms are not standards but some of our suites and villas are accessible and adapted to disabled guests. Furthermore, the hotel has an elevator to access the different levels of the Kasbah.

  • At what time is the check-in?
    From 2 pm, you can have your suite, your villa or your lodge. However, if you need a specific arrangement, please specify on booking and we will find a solution.

  • At what time is the check-out?
    Rooms must be vacated at 12 am. In case of later departure to Marrakech airport, luggage can be kept in the luggage space. Insofar as possible, the hotel can make available a courtesy suite for the day or allow a late check-out (extra charge).

  • What languages are spoken at the reception?
    The reception team is multilingual: we speak English, French and Arabic fluently.

  • Is there a car-park near the hotel?
    Tigmiza features a private car-park located at the entrance of the hotel; this service is free, however you must inform the reception of the hotel to a place you should be reserved.

  • Is Internet access available throughout the hotel? Is it free?
    Access to WiFi internet is present in all of the hotel: the wifi is free and unlimited.


  • How long does it take to get to the center of Marrakech?
    It usually takes 15 minutes by car to drive to Marrakesh city center. The hotel shuttle makes going back and forth four times a day and deposited its passengers on the famous Jemaa El Fna place.

  • Is there a shuttle bus between the hotel and the airport of Marrakech?
    Hotel Tigmiza can provide transfers to and from to Marrakech airport. To use this service, simply contact the reception.
  • What address should I give to the taxi?
    If you do not use the shuttle to the hotel and you take a taxi directly, it is sufficient to indicate the name of the Tigmiza Hotel located in the district of Bab Atlas.

  • Are there shops next to the hotel?
    The hotel is located in the heart of the palm grove in a peaceful environment; so there is no major shopping nearby. However, inside the hotel, there is a shop where you can buy souvenirs and spa products.

  • Are there any restaurants nearby?
    The hotel has several restaurants, each with its characteristic: The Dining Room (gourmet restaurant), the Pool Bar (snacking), The Lallati (Moroccan restaurant), The Colisée (restaurant open Sundays for brunch and lunch family).
  • What activities can we do in the hotel?
    o relax, the hotel has 3 swimming pools, one heated in winter surrounded by banana trees, another around the Poolbar and the last near the Colisée. If you have booked a villa, you will have your private pool. There is also the hotel's spa and fitness area with body building machines available. For those who want to discover the Moroccan cuisine, the chef offers cooking classes.

  • What excursions are proposed by the hotel?
    There are a lot of distraction to do around Tigmiza. Through an organized and professional team you can be in the air with flights by helicopter and hot air balloon over the Middle Atlas. Hiking with camel or qua, visiting Berber villages settled around oasis, playing golf in the Palmeraie, discovering the Lake Takerkoust and magnificent sites of Morocco (Agadir Cascades Ouzoud, Essaouira, Ouarzazate) and why not sleeping a night in the desert under Moroccan tents !


  • Do you have rooms available all year round?
    Our hotel is open all year and to know our availability, please enter your travel dates in our booking calendar. You can also contact us on +212 (0) 5 24 39 37 00.

  • How can I book?
    Online directly on our website or by phone.

  • Is the best price in the hotel website?
    By booking directly on the hotel's official site, you will get the best conditions.

  • Is breakfast included? 
    Breakfast is always included in the price of accommodation, be it a suite, a house or a villa. Served in the Dining Room or on the terrace.

  • At what time is breakfast served?
    Breakfast is served from 7:30 to 10:30 at the Dining Room.

  • Is there a room service?
    Tigmiza hotel has a room service 24h / 24.

  • The bar is open until what time?
    Tigmiza has 2 bars, the English Bar and the Terrace 1st, which alternate depending on the season.
    The bar service is available until 23h. You can also book the Masai for a musical evening. To do so, contact the reception directly.

  • Can I come back at any hour of the night?
    The hotel reception is open 24/24, a receptionist is present at any time of night.

  • To organize a wedding, who should I contact?
    Organising a wedding is part of our services as well as seminars. Contact our sales department who will suggest any kind of event staging to offer you a unique moment.

  • How could I invite guests for a private reception?
    Our Space The Colisée can accommodate up to 1500 people. But we have different adaptable and flexible venues for the number of guests requested. Our expert team of event management does not lack imagination to customize the site to create the event that you like.